Executive Director's Report

Annual Meeting of Members
and Board Meeting

November 10, 1998

The Executive Director presented the Annual Report at the Novemeber meeting. This report only presents the regular monthly statistics for archival purposes, and was not publicly presented at the Annual Meeting).

October Monthly Statistics

Public Access Users

Location  # users  # hours  average 
La Plaza (Taos) 1130    
Penasco 218    
Questa 91    
San Cristobal 25    
Questa public access reopened partway through the month.

Classes

Class  # classes  # carticipants 
Total 7 46
Kellogg-sponsored teacher training began with inital classes held in Penasco (5 teachers) and Questa (14 teachers).

Registrations

New Primary Accounts  95
New Secondary Accts  20
Reactivated Accts  18
Total 133

Closed Accounts

Past due balances of >51 days  26
Per User Request  28
(17 moving)
(3 not using)
(2 unable to access)
(1 scholarship account ended)
(5 secondary accounts:
2 moving
1 did not use
2 no longer in employ of primary account)
Total 54

Net Change In Accounts: 79 gained

Telephone Statistics

Category # calls
Tech Support Calls 184
Billing  38
New Accounts  57
Hours  40
Classes  26
Web Site  11
Voice Mail  18
Other  284
Total 658

Dial-in Statistics

Location #Users #Dial-in Connect Time (hrs)
Taos 1276    
Penasco 56    
Questa 94    
Total 1809 1401
(77% of total users)		 33,761.13

Number of Memberships / November 3, 1998: 119

119 voting members at the cutoff date for the election.